Refund policy

1. General Policy All sales are final. We do not offer refunds or exchanges on any products purchased through our store.

2. Defective or Damaged Products In the event that you receive a defective or damaged product, please contact our customer service team within 14 days of receiving your order. We will review your claim and, if approved, provide a replacement or store credit.

3. Non-Returnable Items All items are non-returnable and non-refundable if opened or used due to hygiene and medical safety. 

4. Incorrect Orders If you receive an incorrect item, please contact our customer service team within 14 days of receiving your order. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item, if necessary.

5. Contact Information For any questions or concerns regarding our no refund policy, please contact our customer service team at customer@medigroup.com.au or 1300 362 534. We are here to assist you and ensure a satisfactory shopping experience.

6. Changes to Policy We reserve the right to modify or update this policy at any time without prior notice. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.

By making a purchase on our ecommerce store, you acknowledge and agree to this no refund policy.

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Thank you for shopping with us! We appreciate your understanding and support.