Privacy policy

 

Privacy Policy

Effective Date: 1/07/2024

1. Introduction At Medigroup, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our ecommerce store and purchase our medical silicone gel products.

2. Information We Collect

  • Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information.
  • Non-Personal Information: We may collect non-personal information such as your browser type, IP address, and browsing behavior on our website to improve your shopping experience.

3. How We Use Your Information

  • Order Processing: To process and fulfill your orders, including sending order confirmations and shipping notifications.
  • Customer Service: To respond to your inquiries, provide customer support, and handle returns or issues.
  • Marketing: To send you promotional emails, newsletters, and special offers. You can opt-out of these communications at any time.
  • Website Improvement: To analyze website usage and improve our website's functionality and user experience.

4. How We Protect Your Information We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: All sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted in our payment gateway provider's database.
  • Access Control: Personal information is accessible only by a limited number of authorized personnel who have special access rights.

5. Sharing Your Information We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to fulfill your orders and provide our services. This includes:

  • Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you.
  • Legal Requirements: We may disclose your information if required by law or in response to legal requests.

6. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

7. Third-Party Links Our website may contain links to third-party sites. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

8. Your Rights

  • Access and Correction: You have the right to access and correct your personal information by logging into your account or contacting us.
  • Opt-Out: You can opt-out of receiving marketing emails by following the unsubscribe instructions included in each email or by contacting us directly.

9. Children's Privacy Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.

10. Changes to This Privacy Policy We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: customer@medigroup.com.au
  • Phone: 1300 362 534
  • Mailing Address: 2/21 Windorah Street Stafford QLD 4053 Australia

Thank you for trusting Medigroup EBI Pty Ltd with your personal information. We are committed to protecting your privacy and ensuring a safe and secure shopping experience.